Frequently Asked Questions

UnblockNow is a smart vehicle tag service by Gwen Tech Solutions. It lets anyone contact you about your parked vehicle — for example, if it is blocking the way — without seeing your personal phone number. Messages and calls are routed through our platform.

They scan the QR code on your tag. That opens a secure contact channel to you — no personal details exposed.

No. Anyone with a smartphone can scan your tag and reach you instantly. No app or account is required for the person contacting you.

Create an owner account, then add your vehicle from your dashboard. You can assign a tag/code to it and start receiving secure alerts right away.

Yes. After scanning your tag, a reporter can record a short voice note of up to 20 seconds — on its own, or along with a typed message. It is entirely optional, and it stays as anonymous as any other report. In your dashboard you can play the recording and read a written version of it.

Never. Your number stays completely hidden. All communication is relayed through UnblockNow, so the person contacting you only ever sees a secure contact page.

You receive an instant alert via SMS or WhatsApp with the reason (such as "blocking my way"). You can then respond through the secure channel without revealing your details.

Your dashboard shows an English translation of the message by default, whichever language it was spoken in. You can switch to the original transcript — which names the language detected — and switch back, and the recording itself stays playable throughout. Transcription is automated, so it is best treated as a helpful reading of the message rather than a word-perfect record.

Thirty days from the report. After that the recording, its transcript, and the English translation are all deleted together — a transcript is the same message written down, so it is not kept on once the audio is gone. The report itself stays in your history and simply shows that the voice note has expired.

We use encryption in transit and access controls. Voice notes are available to the vehicle owner and authorized staff where the report belongs to an organization or is reviewed for abuse. See the Privacy Policy for how we handle owner and fleet records.

You can manage alert preferences and delete your account from your dashboard at any time, or contact support and we will help you.

Once your eligible sticker is successfully activated as a Lifetime Sticker, its core QR scanning and supported web reporting functionality does not require annual Premium renewal, subject to UnblockNow Terms.

UnblockNow Premium is an annual digital-service plan (₹249/year) that includes private calling, mobile number masking, Vehicle Expenses tracking, and eligible upcoming Premium features introduced during your subscription.

₹249 for 12 months, unless a different applicable promotional price or plan is displayed at the time of renewal.

Your Lifetime Sticker and core web reporting continue working seamlessly. Premium-only features such as private calling and Vehicle Expenses tracking become temporarily unavailable until Premium is renewed. Expense entries you already saved are not deleted, and become available again once Premium is renewed.

Yes. Vehicle Expenses is an UnblockNow Premium feature, and an active Premium sticker on any one vehicle in your account unlocks it for every vehicle you own — including vehicles you add for expense tracking only, with no sticker. You can log fuel or charging, service, repairs, insurance, tolls and parking, scan a receipt or odometer instead of typing, and see real mileage and cost per kilometre for each vehicle.

No. Renewing Premium does not require replacing your existing Lifetime Sticker or regenerating your QR code. Your existing vehicle association remains intact.

You can order a QR tag kit from the Order page. Delivery timelines and charges are shown at checkout — see our Shipping Info page for details.

Eligible apartments can activate a 30-day pilot. Eligible fleets can start the 14-day trial described below, without a payment method or automatic charge. Owner Lifetime Sticker reporting and the separate ₹249/year Premium plan have their own terms.

Yes. The Partner Portal offers apartment parking management and fleet software with separate plan benefits and limits. Fleet plans include vehicle and driver records, documents and fuel logging, with more operations tools available by tier. See the plan comparison before choosing.

Yes. You can transfer vehicle ownership directly from your dashboard under the vehicle's Manage menu. Enter the new owner's 10-digit mobile number and select what to transfer. The new owner will receive an invitation on their dashboard to accept and activate the sticker.

Your first vehicle ownership transfer is completely free. Subsequent transfers for that vehicle sticker cost ₹99 for an instant transfer credit, or you can contact customer care for assistance.

Your privacy is protected by default. In the recommended 'Sticker Only' transfer, only the sticker ID, vehicle specs, fuel capacity, active plan validity, and eligible unused reward coupons move to the new owner. Your personal profile, alert history, notification logs, past vehicle activity, Driving Licence, and unselected documents are never shared. You can optionally include specific vehicle documents (RC, Insurance, PUC). If you are simply changing your own phone number, choose 'Complete Data' transfer to keep all records intact under your new number.

The new owner signs up or logs into UnblockNow with their mobile number and accepts the pending transfer displayed on their dashboard. To verify physical possession and prevent unauthorized transfers, they must enter the unique 6-digit sticker PIN found on the vehicle sticker to complete activation.

All transfer requests have a 7-day grace window. If the new owner does not accept and activate the sticker within 7 days, the request expires automatically without affecting your vehicle, documents, or data. Any paid transfer credits remain preserved in your account.

When you delete a vehicle, it is removed from your account and parking alerts stop reaching you. You can restore it to your account within 7 days. After 7 days, the sticker is permanently disabled for security and cannot be used, registered, or linked by anyone else.

A parking and vehicle management workspace for apartment associations, RWAs and gated communities. The committee or facility manager keeps a register of every resident vehicle with its flat or unit and parking slot, runs a digital gate entry log, sends notices to residents, and every vehicle carries a QR tag that lets neighbours and guards reach the owner without seeing their phone number.

They scan the UnblockNow QR tag on the windshield, or call the central number and enter the vehicle code. The owner gets a masked call or a WhatsApp and SMS alert with the reason. Neither side sees the other’s phone number, and nobody needs to install an app.

Administrators can add vehicles directly, or share an invite link that residents open to request to join. Join requests wait for an administrator to approve them, so only verified residents end up in the society’s vehicle register.

Yes. Guards record every vehicle IN and OUT from a phone or tablet. They can photograph the number plate and the AI scanner fills in the registration for them to confirm. Resident vehicles are logged immediately; visitor vehicles become a request that an administrator accepts or declines.

Yes. Administrators can broadcast announcements, such as basement cleaning or driveway repairs, to the residents registered in the workspace.

Eligible apartments can start a 30-day free pilot with up to 25 vehicles and 2 administrators. No payment details are needed to start the pilot.

Annual software plans are Apartment Starter at ₹7,999 for 50 vehicles and 3 administrators, Apartment Community at ₹14,999 for 150 vehicles and 10 administrators, and Apartment Plus at ₹24,999 for 300 vehicles and 20 administrators. Larger communities can request an Enterprise agreement. Physical QR stickers are ordered separately. Review applicable GST, AI allowances and the final total in the plan comparison before paying.

The workspace runs in a web browser on a phone, tablet or computer. Residents and visitors can scan a QR sticker to report a parking issue without installing an app. Authorised staff sign in to manage vehicles and gate entries.

Each apartment plan includes a monthly AI number plate scan allowance: 500 scans during the 30-day pilot, 2,000/month on Starter, 5,000/month on Community, 10,000/month on Plus, and 20,000+/month on Enterprise. Guards photograph number plates at the gate and the AI reads the registration into the entry log. If extra scans are needed, organizations can purchase top-ups of 1,000 standard scans for ₹199 before applicable GST. Purchased scan credits are shared across your gates and valid through the subscription term.

Security guards can log visitor vehicles directly at the gate, or visitors can scan the society’s gate QR code to submit an entry request from their phone. Administrators review pending requests, approve or decline them, and provide parking slot instructions. Every visitor movement is logged with entry and exit timestamps.

Yes. Every resident vehicle is mapped to its specific flat or unit and designated parking slot (e.g., Basement 1, Slot B-12). If a car is parked in someone else’s slot or blocking a driveway, residents or security can scan the QR sticker to notify the owner immediately, or file an incident report to the management committee.

Yes. Authorized administrators can export vehicle registers, gate entry logs, and parking incident reports in CSV format at any time for association audits, general body meetings (AGM), and security reviews.

Manage vehicles, drivers, QR reports, documents, fuel and operational records in one workspace. Vehicle and driver registration, QR reporting, fuel logging, document storage and invoice records are available in the entry plans. Driver reassignment, bulk imports, exports, maintenance scheduling and fuel analytics begin with Fleet Growth. Inventory, incidents, cost intelligence, EV records and the Fleet Assistant begin with Fleet Operations. Advanced vehicle intelligence, predictive tools, EV analytics and priority support begin with Fleet Scale. See the plan comparison for every limit.

The report goes to the configured vehicle contact or fleet dispatcher, and to the assigned driver where that routing is enabled. The public contact page hides personal phone numbers. Driver reassignment is available from Fleet Growth without replacing the QR sticker.

Yes. The same gate entry log used by apartments records each fleet vehicle IN and OUT with a timestamp. Guards can photograph the number plate and let the AI scanner read the registration, and non-fleet vehicles are held for an administrator to approve.

No live GPS tracking or telematics feed is included. Fleet insights use records your team enters or uploads, such as fuel, maintenance, odometer and EV observations. These records do not show a vehicle’s live location.

Included active-vehicle limits are Fleet Starter: 15; Fleet Growth: 50; Fleet Operations: 150; Fleet Scale: 400; Enterprise Fleet: 1,000. Eligible paid plans can add vehicle slots for a separately quoted, prorated charge. Fleets above 1,000 vehicles can request a custom quotation.

Eligible fleets can start one 14-day free trial with 5 active vehicles, 2 administrators and 100 AI scans total. No payment method is required, and the trial does not automatically become a paid subscription.

Paid fleet plans start at ₹2,499/month or ₹24,999/year, before applicable GST. Choose monthly or annual billing and review the exact price before paying. Enterprise Fleet pricing is available by custom quotation.

Vehicle and driver registration, QR reporting, fuel logging, document storage and invoice records are available in the entry plans. Driver reassignment, bulk imports, exports, maintenance scheduling and fuel analytics begin with Fleet Growth. Inventory, incidents, cost intelligence, EV records and the Fleet Assistant begin with Fleet Operations. Advanced vehicle intelligence, predictive tools, EV analytics and priority support begin with Fleet Scale. See the plan comparison for every limit.

The trial includes 100 AI scans total. Paid scan and Assistant allowances reset on each subscription-month anniversary, including annual plans; unused included allowances do not roll over. Assistant access begins with Fleet Operations and uses a separate question allowance. Optional top-ups add 1,000 standard scans for ₹199 before applicable GST. Purchased scan credits do not expire, require an active paid fleet plan, and are used after the included allowance.

After a fleet trial or subscription expires, paid administration tools become restricted. Stored fleet vehicles, driver profiles, documents and operational records are not deleted solely because the plan expires or changes. Activated public QR reporting continues, subject to the Lifetime Sticker terms. Voice recordings and transcripts still expire after 30 days.

QR Incident Report History is a viewing window: 14 days for the fleet trial and 180 to 1,825 days for paid plans. It applies to QR incident reports and their report analytics only. Fuel, maintenance, invoices, documents and other operational history have no subscription history cutoff. These viewing limits do not delete stored records. Voice notes and transcripts have a separate 30-day deletion policy.

Fleet subscriptions use one-time payments and manual renewal. There is no automatic debit or automatic excess-usage charge. Upgrades and extra vehicle slots require a reviewed quote and confirmed payment. Downgrades apply at renewal after capacity requirements are met and the renewal is paid.

Office locations group the fleet by city or regional office. Parking sites are yards or facilities where vehicles are parked, dispatched or serviced. Each parking site belongs to an office location; the plan comparison shows the included counts.

Physical stickers and assisted setup are purchased separately. Scheduled report delivery, a custom report builder, approval workflows, comparisons across office locations, configurable enterprise policies, custom integrations and SLA contracts are not included as standard plan features. Discuss availability and a separate agreement with the team.