Refund Policy

This Refund Policy explains when and how you may be eligible for a refund on UnblockNow purchases, including vehicle tag kits and subscription plans. We want you to be happy with the Service, so if something isn't right, get in touch and we'll do our best to make it fair.

Where a free trial is offered, you can use the eligible features at no charge for the stated trial period. Eligible fleets can activate one 14-day trial without a payment method. You are not charged automatically when it ends; a paid plan requires a separate reviewed checkout and confirmed payment.

UnblockNow Premium (₹249/year) is a digital-service subscription providing private calling, mobile number masking, Vehicle Expenses tracking, and eligible premium features. Lifetime Sticker core QR functionality does not require annual renewal. For digital Premium subscriptions:

• Your Premium subscription stays active until the end of the 12-month period.
• Renewal is user-initiated and manual.
• Unless required by law, fees already paid for the current 12-month period are non-refundable, but you keep full access to Premium features — including private calling and Vehicle Expenses tracking — until the period ends.

If you were charged in error or experienced a service issue that we could not resolve, contact us at rescue@unblocknow.in and we will review your case.

Fleet plans use monthly or annual one-time payments with manual renewal. Expiry does not trigger an automatic debit. A downgrade or reduction in reserved vehicle slots changes the next paid term; it does not automatically refund the current term. Additional vehicle slots are quoted for the remaining paid period before purchase.

Scan top-ups are a separate purchase. Credits do not expire, but using them requires an active paid fleet plan. Unused included monthly AI allowances do not carry over and are separate from purchased credits. A failed scan releases its reserved allowance or credit rather than consuming it.

Refund requests for a fleet subscription, vehicle slots, scan credits or assisted setup are reviewed under this policy and any written agreement, subject to applicable law. Contact us with the relevant invoice for a duplicate payment, billing error or unresolved service issue. Changing plans or keeping unused credits does not create an automatic refund.

For physical items such as QR sticker kits:

• Damaged or defective on arrival — report it within 7 days of delivery with a photo, and we will send a free replacement or issue a full refund.
• Wrong item received — we'll arrange a replacement of the correct item at no extra cost.
• Change of mind — unused, unopened kits may be returned within 7 days of delivery for a refund of the item price. For hygiene and security reasons, activated or applied tags cannot be returned.

Each vehicle sticker includes one free ownership transfer. For subsequent transfers, an instant transfer fee of ₹99 applies:

• Preserved Credits: If a transfer is cancelled before the new owner activates the sticker PIN, or if the 7-day request window expires, your paid transfer credit is preserved on the vehicle and can be used for a subsequent transfer attempt.
• Completed Transfers: Once the recipient accepts the transfer and enters the physical sticker PIN, the ownership transfer is fulfilled and the ₹99 fee is non-refundable.

The following are generally not eligible for a refund:

• Tags that have been activated, applied, or used.
• Completed subscription periods that have already been substantially used.
• Charges arising from a breach of our Terms & Conditions.

To request a refund:

• Email rescue@unblocknow.in from the address linked to your account.
• Include your order or account details and the reason for the request.
• Attach photos if the request relates to a damaged or incorrect item.

We aim to acknowledge refund requests within 2 business days.

Once approved, refunds are issued to your original payment method. Depending on your bank or payment provider, it may take 5–10 business days for the amount to appear. We will let you know once the refund has been processed on our side.

Questions about a refund? Reach us at rescue@unblocknow.in and we'll be glad to help.